Refund & Return Policy – Top Trend Apparel
At Top Trend Apparel, we strive to provide you with the highest quality custom print t-shirts and apparel. Please review the following refund and return policy carefully:
Returns Eligibility
Damaged or Defective Items: You may return products that are damaged, defective, or contain errors. We will replace or refund items that are not produced as per the approved artwork.
Size or Style Exchange: We understand that choosing the correct size or style can be challenging. If you receive an item that doesn’t fit or suit your preferences, we offer size or style exchanges for unworn and unwashed items. (Exclude custom printed items)
Incorect Orders
If you’ve received an order with incorrect size/colour/quantity claims MUST be made within 48 hours of receiving goods. This is really important as we cannot accept any claims once that period passed. (Exclude custom printed items)
Return Process
Initiating a Return: To initiate a return, please follow these steps:
- Contact our Customer Support team within 7 days of receiving your order.
- Provide your order number, a clear description of the issue, and photographic evidence if applicable.
Approval and Authorization: Our Customer Support team will review your request and provide instructions on returning the item if it meets our eligibility criteria.
Return Shipping: You will be responsible for shipping the item back to us. Please use a trackable and insured shipping method to ensure safe return delivery.
Refunds and Exchanges
Refunds: If your return is approved, we will process your refund using the original payment method used for the purchase. (Shipping cost excluded) Please allow 3-7 business days for the refund to appear in your account after we have received and inspected the returned item.
Exchanges: For approved size or style exchanges, we will ship the replacement item to you at our expense using standard shipping. Expedited shipping options are available at an additional cost. (Exclude custom printed items)
Non-Returnable Items
Customized or Personalized Items: Products that have been customized with your design, text, or artwork cannot be returned or exchanged unless they are damaged, defective, or contain errors.
Clearance or Final Sale Items: Clearance and final sale items are not eligible for returns or exchanges unless they are damaged or defective.
Conditions for Returns
Item Condition: To be eligible for a return, the item must be in its original condition, unworn, unwashed, and with all tags and labels attached.
Return Period: Returns must be initiated within 7 days of receiving your order. Requests made after this period may not be accepted.
Contact Information
For all return inquiries, please contact our Customer Support. Our team will guide you through the return process and address any questions or concerns you may have.
Changes to the Policy
Top Trend Apparel reserves the right to modify this refund and return policy at any time without notice. Any changes will be posted on our Website. Please review this policy periodically for updates.
By making a purchase from Top Trend Apparel, you acknowledge and agree to abide by the terms and conditions outlined in this Refund & Return Policy. We appreciate your business and strive to ensure your satisfaction with our products and services.